SHIPPING POLICY
Delivery to United States.
- We can deliver orders to customers in the above countries.
- Shipping Lead time 5-7 business days.
- Please Note that all packages are shipped by SHAN ZU, there is no additional tax on our products, which means you only need to pay the final sale price when you purchase from SHAN ZU.
Learn more about shipping policy.
POLICY RETURN
After receiving the product, please check "whether the product is defective" and "whether it matches the contents of the order". If any of the above issues arise, please contact us by email: hello@shanzushop.com. We will respond to you within 48 hours of sending your return request.
IMPORTANT: For items that arrive damaged or defective, YOU MUST provide photos/videos to the support your statement that the item arrived damaged or malfunctioned. If a customer refuses to send or fails to send photos/videos of an allegedly damaged or malfunctioning item, such return will be treated as "buyer's remorse" and the customer will be solely responsible for reshipping the item. the article. The customer is also subject to the 15% restocking fee as well as shipping costs paid by the seller. If a customer claims an item is defective/damaged, they must provide proof before returning it, no exceptions. Use the contact form to submit photos/videos for your return request.
Learn more about the refund and return policy.
